User Tips

Multi-media user tip content is constantly being discovered, created, and deployed in a variety of places beyond this webpage alone. Look for help in the following locations:

Look for this icon on classroom PCs and media cart laptops.


Look for this area on the HPU HelpDesk web page.

Look for this course you’re currently enrolled in from your Blackboard Welcome page

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Viewing PDFs (.pdf): Troubleshooting
: The free version of Adobe Acrobat Reader is needed to view PDF files. More recent computers already have this software installed. But, if you don't, you can download the latest version from Adobe's website. Once the latest version is installed on your computer you should be able to open any file that ends in .pdf simply by clicking on it. If your edition of Acrobat Reader software is up-to-date but you are still having trouble viewing or printing PDF files, follow these steps: Be patient, if you are using a dial-up Internet connection, large documents may take 20 seconds or more to open. Even though the screen might look completely blank while the document is being opened your computer might still be working on opening the document. Wait a moment even if the text in the lower left hand corner of the browser window says "Done".

If PDFs take too long to open or do not open at all, save the PDF to your computer's hard drive without opening it. When it is saved you should be able to open it any time using the instructions below. Saving files to a PC
 - Right click the file name, select "Save Target As" in Internet Explorer or "Save Link Target As" in Netscape, then choose a location to save the file on your hard drive. Saving files to a Mac
 - If asked to save the file, do so, and save to your Desktop or some other folder you'd like to save in. To save a file without opening it, hold your mouse button down over the link until a menu appears then select "Save Target As" in Internet Explorer or "Save Link Target As" in Netscape, and choose a location to save the document on your hard drive. When you are ready to view the PDF, locate the file on your computer and double-click it.